Requirements to Make a booking:
Documentation and a copy of the document of the traveler
Copy of your health insurance policy or travel
Send the profile of the client or relevant information if you has special conditions
Share the voucher with the times, flight itineraries

Tax of passengers:
De acuerdo a la legislación Colombiana, la exención del impuesto (IVA) de alojamiento sólo aplicará a pasajeros extranjeros que ingresen al país con fines de turismo y declaren desarrollar actividades de descanso o esparcimiento. Por lo tanto, es necesario que los pasaportes sean timbrados con el sello de turismo en el momento de pasar por migración. Papayote Travel Colombia no se hará responsable por el impuesto de alojamiento en caso de que los pasajeros ingresen al país con un sello diferente.

Important notes of Booking:
El orden de los servicios podría variar según disponibilidad aérea y/o terrestre.
Tarifas sujetas a disponibilidad y cambio sin previo aviso si no hay confirmación, depósito previo.
Consultar suplemento para Semana santa, verano, Navidad, Fin de año, Ferias o eventos de ciudad y Semana Estudiantil en Octubre
Se consideran menores entre los 2 y 10 años, 1 niño por habitación doble, consultar si tiene un menor adicional y este sujeto al Hotel.
En categoría Superior en algunos hoteles o categoría Lujo NO hay habitación triple, por lo tanto el precio corresponde al alojamiento en una habitación doble y una individual

Baggage policy Travellers:
Our transfer fee includes the transportation of one suitcase per person of up to 23 kg (50 lbs) plus one piece of hand luggage. If you plan to travel with additional luggage, please inform us in advance to assign a vehicle with adequate capacity for the transfer. Please note that they may charge additional costs.

Management of risk situations civid-19
In case of revealing or knowing that one of the customers who bought tourist services you have symptoms associated with COVID-19 or fever, you should report the case to the competent authorities, as the insurer, the EPS and the Secretary of Health that corresponds

Cancellation policy Booking Current Covid - 19 – Link
Biosecurity protocols - Link

Terms and conditions:

Payment:
El valor del viaje debe estar pago y confirmado en su totalidad antes de viaje
Recibimos Pagos en línea y Tarjetas de crédito ( Fee 1,5%)

Rates
Los boletos no son reembolsables y los cambios en los billetes emitidos tendrán una penalización de acuerdo a los términos y condiciones de las aerolíneas. El precio de los billetes de avión estará sujeta a variación, mientras que no se ha confirmado la reserva y el itinerario.
Tarifas de hotel y los precios pueden variar sin previo aviso y disponibilidad en la clase especificada si no han sido confirmados con anterioridad.
Tarifas aéreas serán honrados solamente después billetes han sido emitidos con el documento del titular que viaja.
Impuestos se han aplicado de acuerdo con las leyes de hoy en día, y estos pueden cambiar en cualquier momento.

Black Out dates Colombia: Season High
Estas tarifas no nos validas en las siguientes fechas (Colombiatex 21 al 29 de enero en Medellin , Carnaval de barranquilla 22 al 26 febrero, Semana Santa, del 22 al 25 julio Colombia moda en Medellin, feria de las flores de 01 al 10 de Agosto en Medellin, Expocamacol 26 al 29 agosto en Medellín, mundial de salsa en Cali, expo show en Cali en octubre, semana de receso estudiantil de 7 al 13 de Octubre, fin de año del 15 de diciembre al 15 de enero, feria de Cali de 25 al 30 de Diciembre en Cali)

Cancellations - The package excludes any air fare:
Si la cancelación se realiza 30 días antes de viajar, el 60% del depósito será devuelto
Si la cancelación se realiza 20 días antes de viajar, el 30% del depósito será devuelto
Si la cancelación se realiza 10 días antes de viajar, el valor total del paquete no será reembolsado.
Nota: Siempre se buscará la opción que el cliente pueda posponer o cambiar su fecha de viaje y utilizarlo de nuevo, para no tener ojalá ningún penalidad.

Disclaimers:
Cualquier referencia a precios, tarifas, fechas y sanciones en la propuesta, está sujeta a cambios, disponibilidad y confirmación del proveedor en el momento de efectuar la reserva. Por lo tanto, es importante que el cliente entienda que esta información es preliminar y está sujeta al pago del producto / servicio y la confirmación requiere un documento escrito por la empresa. Los precios están sujetos a cambios sin previo aviso debido a la fluctuación de las monedas internacionales por lo que es indispensable confirmar los servicios con anticipación.

The suppliers selected by the company will fully comply with the products and services they were hired, as well as to ensure the well-being of the passenger, advise and resolve doubts about possible tours and sites to visit; as well as to resolve any issues that may arise during the use of the product or service contracted for.

The products and/or services that are sold to end customers in every destination are subject to change by effects such as accidents, strikes, riots, earthquake, and other force majeure events that may occur during the trip, so that the organizers reserve the right to make the changes necessary to ensure the success of the tourism product or service purchased by the customer. If by any reason of force majeure, the operator is forced to cancel scheduled services, we will ask the organizers to the refund of the amount of services cancelled as part of the terms and conditions of the booking.
The majority of the prices of airline tickets will only be applied at the time of the issuance of airline tickets. In case of total cancellation of the tour and/or contracted services, for any reason, even for reasons of illness and/or death, the return of resources will be according to the time of the cancellation was made, and the policies of the selected providers and third parties involved.

The travel agency has the autonomy to modify the itinerary, hotels and other services, for others of equal or higher category, when these changes will benefit the quality and the total satisfaction of passengers. Always with prior notice.

All the customers or end-users must have the appropriate documentation required under the laws of the countries to be visited. Will be requested prior to your trip and we will ask the customer to obtain such documentation from your account.

If the agency is responsible for providing advice during the process of the visa, it assume any liability in the event that the authorities of the country or countries visited deny the passenger, the documents required for entry into the destination, in which case, the user has the right to the reimbursement of the value of the tourist services not enjoyed, depending on the policies of the providers selected for the purchased plan.
The Agency or provider selected have the authority to withdraw from the tour any person who, for serious reasons of moral conduct or disciplinary action may damage or undermine the success of the tour or activity; in which case the user is entitled to the reimbursement of the value of the tourist services not enjoyed, depending on the policies of the providers selected for the purchased plan.
The agency assumes no responsibility with regard to the legal issues or any other issue that may result in that the user is forced to withdraw from the tour, and also, against the personal costs that you may incur.
The time of Covid-19, the agency must report any anomaly and disease state of the tourists to the Ministry of Health.

The baggage and any object of value that the tourist can have are your responsibility, unless user purchase a policy that covers topics such as loss, theft, deterioration or damage to personal effects. To guarantee the reservation, a deposit is required to define the selected provider for the service, this applies to the terrestrial part of the trip.
Once this deposit is received, the client accepts the conditions established in this document.
Once the tour has started, no refund will be given if any of the services that are not used or if the customer leaves the tour.

For each service, you must investigate with the counselor if the plan is non-refundable, subject to review, or if you can be approved. If the services listed here and requested by the client are of the economy or a class of low-cost, the customer will agree that it is aware of the limitations of your service and that we will not accept any claim as to properly inform them about the terms of service and selected suppliers that are for people looking for a trip of economics or simply because they want it to be that way.